Managers, HRs & Wellbeing Champions
A Guide for HRs, Managers & Wellbeing Champions
This FAQ document aims to provide a comprehensive overview of the services and support offered by Intellect to HR professionals, managers, and wellbeing champions. It is intended to ensure seamless access to wellbeing resources, aiding in the mental health and wellbeing of employees.
Key areas covered include:
● General Resources: Detailed information on how HRs, managers, and wellbeing champions can access various Intellect resources, ensuring a seamless support experience for employee wellbeing.
● Benefits Coverage: Insights into Learning & Development L&D programs focused on wellbeing, physical events, post-employment support, and handling critical incidents.
● Access Guidance: Instructions on how to access and utilise these resources effectively.
Important Note:
While this FAQ offers an extensive overview of Intellects available services, please note that the scope of services and benefits may vary across different organisations. Please ensure to refer to your contract/agreement to understand the services your organisation is entitled to. If you have any uncertainties, kindly reach out to your respective Client Success Manager for clarification.
This document is designed to empower HR professionals and organisational leaders with the knowledge and tools needed to foster a supportive and mentally healthy workplace environment.
Useful information for Managers / Leaders / Wellbeing Champions
Note: Insights Dashboard is only available for HRs & Managers. Wellbeing Champions who may be full-timers / employees may not have access to this dashboard.
As an HR / Manager / Wellbeing Champion, you play a pivotal role in supporting mental wellbeing in the workplace. Below are some important reminders:
In the event that a team member is enquiring about coaching or counselling services, you may share this resource with them:
Coaching and clinical counselling serve different purposes, with coaching focusing on proactive wellbeing care, goal achievement, and performance enhancement; while clinical counselling addresses mental and emotional health issues through therapeutic interventions. These sessions are often longer, allowing for in-depth exploration, and may involve diagnosing mental health conditions and developing treatment plans. This includes individuals facing psychological challenges or mental health issues such as depression, anxiety, OCD, eating disorders, and addictive behaviours.
Though some people may need therapy for certain struggles, we believe that anyone can benefit from working with a coach.
For a detailed description, please refer team members to the FAQ or App Navigation Guide, which explains the modes of Intellect’s services:
Coaching: Sessions to help you manage personal and professional growth focusing on future-focused conversations to maximise your potential. Your Coach/ Counsellor will work with you to set goals, stretch limits, find direction, and hold you accountable for growth.
Examples of areas you may work on with your coach:
Clinical Support: Sessions with Clinical Psychologists & Counsellors who provide culturally-sensitive care to process emotional and behavioural difficulties using research-proven results demonstrating significant improvement in stress and mood levels.
Examples of areas clinicians can support you in:
Crisis Helpline: A dedicated 24/7 helpline where individuals in need can seek immediate support and assistance. Trained professionals within the Crisis Helpline department offer empathetic listening, crisis intervention, and referrals to appropriate resources or services.
Holistic: Text-based messaging and virtual sessions with a physical, nutritional, financial coach, and/ or access to legal resource library.
Examples of areas holistic coaches can work with you on:
*Refer to the App Navigation Guide for more details on how to access these features.
Intellect Wellbeing Webinars aim to empower employees to cultivate self-mastery, enabling them to unlock their full potential both within and beyond the workplace.
Led by experienced trainers within the Intellect network, these webinars adopt a multi-modal approach to learning by incorporating interactive polls, activities, and wellbeing exercises to facilitate a dynamic learning experience that caters to diverse learning styles and preferences.
Intellect offers a wide range of programs and services such as:
While we aim to accommodate all requests, please consider the following guidelines before submitting your request:
*For more information on how to book a webinar, refer to the following Webinar Booking
Intellect On-site event support includes, but is not limited to, the following examples:
While we aim to accommodate all requests, please consider the following guidelines before submitting your request:
*For more information on how to book a webinar, refer to the following On-Site Booking.
MHFA™ is a globally-recognised training programme, established in 2000 and conducted in 24 countries with over 6 million people trained, offers early-intervention education to increase awareness and support skills for peers facing mental health challenges.
Intellect is the sole MHFA™ International licensed provider in Singapore. Using locally adapted curriculum, Intellect’s programme is proven to empower communities to become more productive, empowered, and destigmatised.
*For more information on our MHFA course: https://intellect.co/mental-health-first-aid-course/
While we aim to accommodate all requests, please consider the following guidelines before submitting your request:
To book a slot, refer to the following MHFA Booking.
Post-employment care aims to ensure a seamless continuation of coaching and emotional wellbeing support, regardless of your next steps. This encompasses general employment termination, retirement, and involuntary termination. Below are some topics that are covered:
Post-employment support is available to all team members, the duration may vary depending on how long the organisation would like to provide support for the employees after their termination date.
If you would like this service available for your organisation, kindly reach out to your respective Client Success Manager for activation (additional cost may incur).
Team members will have access to the following Intellect services after their termination date:
In the event your team experiences a critical or traumatic incident, reach out to Intellect and our team will provide the right support to help your team cope with traumatic experiences and process the incident healthily.
Critical Incident Support by Intellect includes multiple levels of support to managers and team members to cope with traumatic experiences at the workplace. The goal is to help the team process the critical incident healthily and bounce back as soon as possible.
Critical incidents are sudden and unexpected, and oftentimes sufficiently disturbing to overwhelm a person’s coping capacity. These are some examples of critical incidents in the workplace:
A critical incident can adversely impact the team’s physical, emotional and psychological wellbeing. Professional support can reduce the negative impacts by helping the team understand their reaction to the incident and process the traumatic experience healthily to prevent possible serious long-term effects, as well as to look out for severe symptoms to be referred for further help.
It is important to take note that critical incidents can affect team members who are directly and indirectly involved.
In the event of a critical incident, managers can submit a support request via calling the Crisis Helpline or sending an email to ciu@intellect.co directly. Requests done by Managers / HR only.
Our Intellect team will get in touch to provide appropriate support to the team, which can include:
*For more information on how to request for CISP, refer to the following CISP Request.
Intellect is a Singapore-headquartered mental health company, with a focus on hyper-localisation and scientifically backed end-to-end care services. The Care & Escalation model is designed to ensure our Providers and clinical staff adhere to strict protocols and procedures, with our top priority on maintaining the client’s confidentiality, ensuring the safety of the clients, and safeguarding clients’ personal information, health information, and privacy rights.
The Intellect’s Care & Escalation Model outlines:
Click here to access the Intellect’s Care & Escalation Model
*Important note: While safeguarding clients’ data & information remains our top priority, there will be situations whereby disclosing confidential information about the client is required to ensure the client’s safety. The document above aims to provide clear guidelines on assessing risk, escalating cases when necessary, and disclosure of confidential information. This document is reviewed every 4 months to ensure that the protocols are aligned with Intellect values and our client’s interests. The diagram below shows the typical user journey of Intellect users. Please note that escalation to the next level is dependent on the needs of the clients’ care.