To acknowledge the positive outcomes of conflict, and to equip employees with skills on how to better manage conflict and maximise the positive outcomes of the situation.
Overview
Let’s face it: conflict is inevitable.
We all have different ways of perceiving and reacting to conflicts. Are we able to peacefully resolve conflicts? Can conflicts actually turn out to be “good” for all parties involved?
In this webinar, you will gain a fresh lens on acknowledging the positive outcomes of conflict, and be more cognisant of your default response in a dispute. Be equipped with skills on how to better manage conflict and maximise its positive outcomes to achieve a win-win situation for all parties involved!
Learning Objectives
- What is positive conflict?
- Discover how you typically respond to conflict
- Application: Resolving conflict effectively to maximise the positive outcomes
Webinar Outline
What is Positive Conflict?
- Positive Outcomes from Opposing Views
- 8 Common Sources of Conflict from the Individual and Organisational Levels
How Do You Typically Respond to Conflict?
- Knowing Your Default Response
- 5 types of Conflict Management Modes
Application: Resolving Conflict Effectively to Maximise Positive Outcomes
- Setting the Stage for Positive Conflict
- Reframing Your Perspective: BLAME to AIM Framework
- Evaluate the Situation to Identify the Best Conflict Management Strategy
- Consider Others’ Approaches
- 4-Step Process to Conflict Resolution: 1) Your Turn, 2) My Turn, 3) Mutual Planning, 4) Follow-Through
English
Simplified Chinese
Cantonese
English
Simplified Chinese
Cantonese
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