Learn to truly hear what others are saying, beyond words and surface-level cues. Develop active listening skills that enhance understanding, collaboration, and workplace relationships.
Overview:
Active Listening is an important skill that is often celebrated and coveted, yet rarely mastered. This session aims to de-demystify what Active Listening really is, how it differs from simply staying silent, and how professional coaches and therapists use this technique to better understand their clients.
Learning Objectives
- Moving from Good listening to Active Listening.
- Understand that Listening brings many other unexpected benefits.
- Apply Active Listening in their work and everyday life for improved team dynamics.
Webinar Outline
Good to Active Listening
- Active listening is more than passive silence
- Requires the listener to take a pro-active stance in receiving varied information
- Awareness of Internal posture as well as making the speaker feel heard
Benefits of Active Listening
- Creates deeper connection
- Reduces misunderstanding in teams with better communication
- Allows better understanding of alternate perspectives
- Improves personal impact and influence by building authentic relationships
Practical Ways to Start Listening Better
- Identify and suspend unconscious biases to reduce “noise”
- Hearing different layers of information from the speaker, beyond obvious data
- Empathy beyond mental/logical understanding
English
Simplified Chinese
Cantonese
English
Simplified Chinese
Cantonese
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